DoneFast Support

Contact us

To help us answer, tell us what happened, what device you're using, and your DoneFast version. The version is at the bottom of Settings → General.

In DoneFast 1.4.9 or later, you can also start an email from Contact us at the bottom of Settings.

We use your email only to answer you and fix problems you report, and delete it 2 years after your last message. See the privacy policy.

DoneFast is made by Asprotunity Limited, a company registered in England and Wales, company number 05350979.

DoneFast Pro and purchases

How do I unlock Pro on another device?

Open Settings → General and choose Restore purchases. It's free, as long as the device is signed in to the Apple ID or Google account you used to buy Pro. If no earlier purchase is found, DoneFast tells you, so check which account the device is using.

A purchase from the App Store covers your iPhone, iPad, and Mac. A purchase from Google Play covers Android only, because the two stores are separate.

How do I get a refund?

Apple and Google handle all payments, so ask them directly: request a refund from Apple or from Google Play.

After a refund, Pro and sync switch off the next time DoneFast starts and can reach the store. Your tasks aren't touched.

Sync

How do I set up sync?

Sync is part of DoneFast Pro. Open Settings → Sync, choose Google Drive, Shared folder, or Sync server, then save. Do the same on each of your devices. To run your own server, follow the sync server guide.

What does the orange sync icon mean?

The last sync failed. Tap or click the icon to open Settings → Sync and see the error. Changes that haven't synced yet stay on the device until a sync gets through.

Your tasks and data

Where are my tasks stored?

On your device. On a Mac, they're in the folder you chose when you first opened DoneFast. Settings → General shows that folder and lets you move it. On iPhone, iPad, and Android, they're in the app's private storage.

We don't receive a copy of your tasks, so we can't restore them for you.

I deleted a task by mistake. Can I get it back?

Yes. Use undo straight away, or turn on the Deleted chip in the Filters frame, open the task, and choose Restore.

How do I delete all my data?

Open Settings → Advanced and choose Reset app…. This deletes every task, project, group, tag, and comment on that device, along with its settings, and can't be undone.

If you sync, the device's sync file in Google Drive or the shared folder is deleted too. Your other devices keep their copies, and a sync server keeps what it already has until its administrator removes it.

On a Mac

I closed the main window. How do I get it back?

Choose Window → Show DoneFast in the menu bar, or press ⌘0.

DoneFast says it can't open its data folder

Your data hasn't been deleted. macOS has taken back the permission it gave DoneFast for that folder, which sometimes happens after an update. Click Choose folder… and pick the same folder again.

More help

The app explains every feature. Open Help from the sidebar. On a phone, tap ☰ first.